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Booking / Cancellation Policy

Booking & Cancellation Policy

Transformation To The Core – Hypnotherapy, ADHD & Mental Health Coaching

At Transformation To The Core, your session time is reserved exclusively for you.
These policies help protect that time, respect both our schedules, and keep the practice running smoothly and sustainably.

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1. Booking Appointments

  • Sessions can be booked online via my booking system, by email, or by phone.

  • Once your booking is confirmed, you will receive a confirmation email with the date, time, and location (online or in-person).

  • For online sessions, your Zoom link or video link will be provided in the confirmation or reminder email.

 

2. Fees & Payment

  • Session fees are shared in advance on my website or via email.

  • Payment is due at the time of booking or on the day of the session, as specified in your confirmation.

  • Accepted payment methods may include:

    • Credit/debit card

    • PayPal

    • Invoice/ Bank transfer

    • Cash (for in-person single or follow- up sessions)

  • For packages and programs, upfront payments are required. Payment plans may be available by arrangement.


“Currently I accept: Visa/Mastercard, PayPal, Zelle, Invoice/ Bank Transfer, Cash in person.”

 

3. Cancellation & Rescheduling Policy

Because your appointment time is reserved just for you, I require [48 hours] notice to cancel or reschedule a session.

  • Cancellations or rescheduling more than before the appointment:

    • No fee is charged.

    • Prepaid sessions may be applied to a future date.

  • Cancellations or rescheduling within 24 hours of the session time:

    • You may be charged up to 100% of the session fee.

  • If you do not attend your session and do not notify me (“no-show”):

    • The full session fee may be charged and the session is considered used.

 

4. Late Arrivals

  • If you arrive late (or join an online call late), the session will still end at the scheduled time, in order not to delay the next client.

  • The full session fee still applies, even if the session is shortened due to late arrival.

  • If you are more than 15 minutes late and I have not heard from you, the session may be considered a no-show.

 

5. No-Show Policy

A “no-show” is when you:

  • Do not attend your appointment, and

  • Do not contact me to cancel or reschedule in advance.

In the case of a no-show:

  • The session is considered used, and

  • The full fee may be charged or retained.

Repeated no-shows may result in future bookings being declined.

 

6. Packages, Programs & Retreats

For multi-session packages, programs, or retreats:

  • Fees are often paid in advance to secure your place. 

  • Unless otherwise stated in writing:

    • Package sessions are non-transferable to other people.

    • Package sessions must be used within a specified time frame.

  • For workshops and retreats, separate event-specific cancellation terms may apply and will be shared at the time of booking (for example: different time windows or partial refunds).

 

7. Online & International Clients

  • Online sessions are usually held via Zoom or a similar platform.

  • You are responsible for:

    • Checking the correct time zone when booking, and

    • Ensuring you have a stable internet connection and private, quiet space.

  • Technical issues arising from your side (e.g. internet failure, device problems) may still be subject to the standard cancellation / rescheduling policy.

 

8. Sessions with Children & Teens

  • For clients under 18, a parent or legal guardian must:

    • Provide written consent, and

    • Complete all required intake & waiver forms.

  • Parents/guardians may be invited to a part of the session for sharing information and follow-up recommendations.

 

9. Health, Safety & Suitability

  • By booking a session, you confirm that:

    • You are able to participate in hypnotherapy/coaching, and

    • You will inform me of any relevant mental health or medical conditions.

  • Hypnotherapy and coaching are complementary approaches and do not replace medical or psychological treatment.

  • If at any point I feel that hypnotherapy is not appropriate or safe, I may suggest a referral to another professional and, if needed, decline or discontinue sessions.

 

10. Emergencies & Exceptions

I understand that genuine emergencies can happen.

  • In the event of serious illness, accident, or other true emergency, please contact me as soon as possible.

  • In such cases, I may waive or adjust the cancellation fee at my discretion.

 

11. Agreement

By booking a session with Transformation To The Core, you:

  • Acknowledge that you have read and understood this Booking & Cancellation Policy, and

  • Agree to abide by these terms.

 

Thank you for valuing this work, your time, and mine.

Please Don't hesitate to contact me in case of questions or concerns.

With Care, 
Kristin 

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